Frequently Asked Questions

What does the price include?

All facilities listed under the room type are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by rolling your curser over the text in the column called ‘Conditions’. This information will also be in your confirmation email

Can I make a reservation without a credit card?

A valid credit card is needed to guarantee the reservation with thehotel. However, you can make a booking using someone else’s card provided you have their permission. If this is the case please mention the card holder’s name, and that they have given permission for you to use their card, in the ‘comments’ box when you make your reservation.

How do I know my reservation is confirmed?

After the 4 steps of the booking process you need to click on "make the reservation". You will then see a confirmation page with your book number and PIN code, your booking is now confirmed. For future reference, please write or print your book number and PIN code. You will receive an email confirmation on the email address provided during the reservation process. You can also view your confirmation

Can I cancel or change my reservation?

Yes, it’s easy. You can cancel or change your booking via our self-service tool. Please remember to check the hotel’s cancellation policy before making any changes to your reservation. Non-refundable rooms and other special deals may have a different cancellation policy. Room-specific cancellation information is included next to the room type under the ‘Conditions’ column.

Where can I find the hotel’s telephone number and/or email address?

All of the hotel’s details, including telephone and email address, are provided in the online booking confirmation, confirmation email and in My Booking.

How can I see how much a hotel room costs?

Once you have entered the dates of your stay, the rates will be clearly displayed along with the available room types.

I am entering my credit card details, when will I pay?

You provide your credit card details and they are securely transmitted to the hotel. Payments are taken by the hotel in accordance to the conditions stated on the hotels page and your confirmation email. Booking.com will never charge your card. The hotel reserves the right to pre-authorize credit cards prior to arrival.

Does the hotel need a deposit or a payment in advance?

Most hotels do not require an advance payment or deposit. If they do, you will find the details under ‘Hotel Policies’ on the hotel’s page and in your confirmation email.

We have children; can we get extra beds/cribs in the room?

Information regarding children and extra beds/cribs is located under ‘Hotel Policies’, please take note of the following:

•              Added costs for children, if any, are not included in the reservation price.

•              During the online booking process please place your request for any extra bed/crib in the comments box provided.

•              If you’ve already booked your room, just click on the link provided in your email confirmation and on My Booking to request an extra bed.

•              We recommend calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email.

You can always contact us to confirm availability, before you book.

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